Darrin R. Harris
25986 Glenmoor
Novi, Michigan 48374
Phone: 248-349-5648
eMail: darrin@darrinharris.com
SUMMARY OF QUALIFICATIONS
Highly accomplished sales and marketing professional with 14 years experience managing project
schedules, leading cross-functional teams, conceiving new, market-viable ways of using existing
technologies, creating & gathering requirements for systems and process enhancements, and
executing product launches. Respected manager, trainer and mentor, comfortable interacting
with colleagues through all levels of an organization. Tech-savvy, results-oriented, highly detailed,
problem solver with a proven track record of exceeding objectives and expectations.
AREAS OF STRENGTH
Personnel Development
Project Management
Product Launch
PROFESSIONAL EXPERIENCE
TD Auto Finance (formerly Chrysler Financial) OCTOBER 1995 - PRESENT
25986 Glenmoor
Novi, Michigan 48374
Phone: 248-349-5648
eMail: darrin@darrinharris.com
SUMMARY OF QUALIFICATIONS
Highly accomplished sales and marketing professional with 14 years experience managing project
schedules, leading cross-functional teams, conceiving new, market-viable ways of using existing
technologies, creating & gathering requirements for systems and process enhancements, and
executing product launches. Respected manager, trainer and mentor, comfortable interacting
with colleagues through all levels of an organization. Tech-savvy, results-oriented, highly detailed,
problem solver with a proven track record of exceeding objectives and expectations.
AREAS OF STRENGTH
Personnel Development
Project Management
Product Launch
PROFESSIONAL EXPERIENCE
TD Auto Finance (formerly Chrysler Financial) OCTOBER 1995 - PRESENT
____________________________________________________________________________________________________________
Cross-Functional Team Leader
Vendor Relationship Management
Advanced MS Office Proficiency
Vendor Relationship Management
Advanced MS Office Proficiency
Metrics Analysis & Reporting
SLA Negotiation
Co-Marketing Alliance Management
SLA Negotiation
Co-Marketing Alliance Management
CREDIT SYSTEMS & PROCESS DEPARTMENT MANAGER, April 2008 – Present Farmington Hills, MI
Management of the retail & lease credit acquisitions systems and dealer-facing credit
application systems used by the U.S., Canada, and Mexico. Coordination of a team of Business
Analysts and interfacing teams to deliver ongoing system & process enhancements by gathering
business requirements, designing, and testing through to implementation. Manage and conduct
training to internal field & dealer employees on system features via Webinar, email, and in
person via dealer conferences. Research and evaluate requests from end-users and prioritize
those requests within release schedules following standardized development lifecycles.
Coordinate with IT management to effectively assign resources to meet project deadlines.
MARKETING BUSINESS ANALYST, October 2006 – April 2008 Farmington Hills, MI
Managed the technology and marketing project schedule for the pilot launch and national
release of Chrysler Financial's first dealer-facing Point of Sale system. Solicited, in person, local
and national dealer feedback pre & post launch for the design and development of various
system enhancements. Developed, coordinated and conducted training for both dealership
and field personnel in the use of the system.
CO-MARKETING LIAISON, July 2005 – September 2006 San Diego, CA
Negotiated underwriting policies, processes and Service Level Agreement (SLA) with our co-
marketing sub-prime partner, HSBC. Worked inside HSBC Auto Finance offices to help mentor,
coach and foster captive-like behaviors from their Retail Credit Underwriters and to enforce the
SLA. Investigated concerns reported by dealerships and Chrysler Financial employees and
facilitated training on this pass-through subprime product.
RETAIL CREDIT MANAGER, May 2003 – July 2005 Irvine, CA
Oversaw Phoenix & Portland area underwriting departments responsible for the acquisition of
approximately $120 Million per month in retail and lease contracts from 188 new car dealerships
in 6 Western states. Developed and leveraged dealer partnerships in order to meet Return on
Equity goals, portfolio quality, legal compliance, and acceptable loss to liquidation ratios.
Maintained and managed the highest standards of customer service for those dealerships while
focusing on the career development of my employees.
DEALER CREDIT ANALYST, October 2001 – May 2003 Phoenix, AZ
Responsible for the regular monitoring of automotive dealership receivables portfolios in excess of
$645 Million. Performed regular review of dealership financial statements for financial solidity,
recognizing and alerting management to concerning trends, conducting occasional Bank Cut-
Off audits, and supervising local and remote Inventory Auditors across four states.
DEALER RELATIONS MANAGER, April 1999 – October 2001 Salt Lake City, UT
Responsible for the acquisition and retention of wholesale and retail relationships of 37 Chrysler
dealerships and three additional other-brand dealerships (Mitsubishi, Subaru, Ferrari). Monitored
and reported on the financial strength of 21 wholesale dealerships with credit lines and loans in
excess of $165 Million.
ADDITIONAL CHRYSLER FINANCIAL EXPERIENCE
RETAIL CREDIT ANALYST, January 1998 – April 1999 Phoenix, AZ
COLLECTIONS & CUSTOMER SERVICE AGENT, October 1995 – January 1998 Seattle, WA
PROFESSIONAL & CIVIC ACHIEVEMENTS
PROFESSIONAL TRAINING
EDUCATION
Washington State University, Pullman, WA – BA Economics
International School of Bangkok, Bangkok, Thailand - HS Diploma
Management of the retail & lease credit acquisitions systems and dealer-facing credit
application systems used by the U.S., Canada, and Mexico. Coordination of a team of Business
Analysts and interfacing teams to deliver ongoing system & process enhancements by gathering
business requirements, designing, and testing through to implementation. Manage and conduct
training to internal field & dealer employees on system features via Webinar, email, and in
person via dealer conferences. Research and evaluate requests from end-users and prioritize
those requests within release schedules following standardized development lifecycles.
Coordinate with IT management to effectively assign resources to meet project deadlines.
- Designed and coordinated development of an evolved process to administer stipulation
communications by integrating internal and dealer-facing systems, allowing stipulations to
be validated on-the-fly - Designed and coordinated development of an interactive dealership credit application
submission process, provided dealers relevant, real-time information by providing ‘value
without clicking’ - Developed and delivered TD Auto Finance’s first ever dealer-facing Corporate Underwriting
Guidelines document by coordinating eight different field office Directors and their
underwriting teams while adhering to corporate guidelines and state & federal banking
regulations
MARKETING BUSINESS ANALYST, October 2006 – April 2008 Farmington Hills, MI
Managed the technology and marketing project schedule for the pilot launch and national
release of Chrysler Financial's first dealer-facing Point of Sale system. Solicited, in person, local
and national dealer feedback pre & post launch for the design and development of various
system enhancements. Developed, coordinated and conducted training for both dealership
and field personnel in the use of the system.
- Designed a new-to-market Retail versus Lease payment comparison tool by leveraging
technologies held on the manufacturer side and combining them with existing in-house
systems - Conducted extensive competitive benchmarking, developed a proof-of-concept, and
conducted field market-testing to ensure the payment comparison tool was built to dealer
specifications and met dealer needs
CO-MARKETING LIAISON, July 2005 – September 2006 San Diego, CA
Negotiated underwriting policies, processes and Service Level Agreement (SLA) with our co-
marketing sub-prime partner, HSBC. Worked inside HSBC Auto Finance offices to help mentor,
coach and foster captive-like behaviors from their Retail Credit Underwriters and to enforce the
SLA. Investigated concerns reported by dealerships and Chrysler Financial employees and
facilitated training on this pass-through subprime product.
- Selected as a pilot representative and the first person to hold this newly created position
- Created new reports designed to gauge local Field offices’ commitment to the program
- Developed “Best Practice” training materials for nation-wide use based on field employee
conferences, and dealer interviews & testimonials - Selected to speak publicly at several dealer conferences as a sub-prime subject matter
expert
RETAIL CREDIT MANAGER, May 2003 – July 2005 Irvine, CA
Oversaw Phoenix & Portland area underwriting departments responsible for the acquisition of
approximately $120 Million per month in retail and lease contracts from 188 new car dealerships
in 6 Western states. Developed and leveraged dealer partnerships in order to meet Return on
Equity goals, portfolio quality, legal compliance, and acceptable loss to liquidation ratios.
Maintained and managed the highest standards of customer service for those dealerships while
focusing on the career development of my employees.
- Created and conducted a standardized annual Retail Credit Analyst training program
- Chosen to speak at Annual dealer conferences regarding Chrysler Financial’s value
proposition - Created Field Sales Representative territory planning & tracking spreadsheets used for Field
Rep-to-Underwriter dealer strategy communications
DEALER CREDIT ANALYST, October 2001 – May 2003 Phoenix, AZ
Responsible for the regular monitoring of automotive dealership receivables portfolios in excess of
$645 Million. Performed regular review of dealership financial statements for financial solidity,
recognizing and alerting management to concerning trends, conducting occasional Bank Cut-
Off audits, and supervising local and remote Inventory Auditors across four states.
- Constructed and presented eight dealerships’ applications for revolving inventory, real
estate, construction, and working capital loans totaling $198 Million to Business Center
management for review - Selected as a Pilot Team member for the design and implementation of a new dealer
approval process and system - Determined UCC priority for 68 dealerships and re-documented each dealer in
accordance with Uniform Commercial Code Article 9
DEALER RELATIONS MANAGER, April 1999 – October 2001 Salt Lake City, UT
Responsible for the acquisition and retention of wholesale and retail relationships of 37 Chrysler
dealerships and three additional other-brand dealerships (Mitsubishi, Subaru, Ferrari). Monitored
and reported on the financial strength of 21 wholesale dealerships with credit lines and loans in
excess of $165 Million.
- Acquired three new wholesale accounts totaling $13 Million in inventory credit lines, $3.5
Million in construction/real estate loans, and $650,000 in working capital and equipment
loans - Doubled Chrysler Financial’s retail market share in the state of Utah from 17% of new units
sold to 36% by introducing dealership benefits of leasing to an otherwise retail-centric
market
ADDITIONAL CHRYSLER FINANCIAL EXPERIENCE
RETAIL CREDIT ANALYST, January 1998 – April 1999 Phoenix, AZ
COLLECTIONS & CUSTOMER SERVICE AGENT, October 1995 – January 1998 Seattle, WA
PROFESSIONAL & CIVIC ACHIEVEMENTS
- Regularly selected as a Subject Matter Expert to present new technology information at
dealer conferences - Acknowledged as an Innovator within the company as a result of technology creation
- Volunteer for Habitat for Humanity & Detroit’s Race for the Cure participant
PROFESSIONAL TRAINING
- Project Management Institute, Houston - Project Management Initiation & Project
Management Essentials - Deloitte & Touche - Automotive Office Management & Accounting Practices
- TD Auto Finance – Executive Presentation, Negotiating, Selling, Management & Supervisory
Skills Training
EDUCATION
Washington State University, Pullman, WA – BA Economics
International School of Bangkok, Bangkok, Thailand - HS Diploma
References Available on Request
